Last updated 2 November 2026

Terms of use

These terms set out the rules for using fallinghippo.com, the website of FALLINGHIPPO LIMITED. Please read them before you use the site. Our apps have their own terms, which you'll be shown before you use them.

1. Who we are

fallinghippo.com (the "site") is run by FALLINGHIPPO LIMITED, which trades as FallingHippo. "We", "us" and "our" mean that company. "You" means anyone who visits or uses the site.

Company

FALLINGHIPPO LIMITED

Company number

17415391, registered in England and Wales

Registered office

71-75 Shelton Street, London, England, WC2H 9JQ

Email

[email protected]

2. About these terms

By using the site, you agree to these terms. If you don't agree, please don't use it.

These terms apply only to the website. They don't apply to our apps, which each have their own terms. If an app's terms and these terms say different things about that app, the app's terms apply. Our privacy policy explains how we use personal data and forms part of these terms.

The site doesn't sell anything, and nothing on it is an offer to sell. Using the site doesn't create a contract to supply any product or service. Any such contract would be made separately, under its own terms.

Please keep a copy of these terms for your records. You can save or print this page at any time.

3. Who can use the site

Anyone can browse the site. You don't need an account. If you're under 18, please make sure a parent or carer is happy for you to contact us before you send us a message.

The site is run from the United Kingdom and is meant for people in the UK. Anyone can view it, but we don't promise that the information on it is suitable for other countries.

4. How you may use the site

We give you a personal, non-exclusive, free permission to view the site, read it, print or save pages for your own reference, and share links to it. This permission doesn't let you use the site's content for any other purpose, except as these terms say (for example in section 6) or as the law allows, such as fair dealing for criticism, review, quotation or news reporting.

5. What you must not do

When you use the site, you must not:

• break any law, or use the site for anything fraudulent, or to help anyone else do so;
• try to get unauthorised access to the site, the server it's on, or any computer, account or database connected to it;
• attack the site, including through a denial-of-service attack, or do anything that puts an unreasonable load on it;
• knowingly introduce viruses, malware or other harmful material, or probe, scan or test the site for weaknesses, except as allowed in section 10;
• use robots, scrapers or other automated tools to copy large parts of the site, or to collect content or data from it, except for search engines indexing it in the ordinary way;
• use the site's content to train artificial intelligence or machine-learning systems without our written permission;
• copy the site's design, or present it or our content as your own;
• pretend to be us, or suggest you're connected with us when you aren't;
• use any contact address on the site to send spam, unsolicited advertising or bulk messages.

Breaking these rules may also be a crime, such as an offence under the Computer Misuse Act 1990. We may report it to the police and share information with them.

6. Our name, logo and content

We own, or have permission to use, all the intellectual property in the site. This includes the text, graphics, illustrations, photographs, page layout, code and the way they're put together. It also includes the FallingHippo name, our logo and our hippo character, and the names and logos of our apps. These are protected by copyright, by the law on passing off, and by other laws in the UK and around the world. All rights are reserved.

You're welcome to:

• link to any page of the site;
• share screenshots or short quotes when you're talking about us, reviewing us or reporting on us, provided you say where they came from;
• use our name to refer to us or our apps accurately.

Without our written permission, please don't use our name, logo, hippo or app names in a way that suggests we endorse you or are connected to you, or in your own branding, domain names, social media names, products or merchandise. If you'd like to use them, email us and ask.

Some material on the site belongs to other people and is used under licence. The fonts, Schibsted Grotesk and DM Mono, are used under the SIL Open Font License. Names and logos of other companies, such as streaming services shown in images of our apps, belong to their owners and appear only to describe what our apps do. Their appearance doesn't mean those companies endorse us.

7. Linking to the site

You may link to any page of the site, as long as you do it fairly and lawfully and don't damage our reputation or take advantage of it. Please don't:

• link in a way that suggests we endorse or are connected with you when we aren't;
• display the site inside a frame on another site, or change how it looks;
• link from a website that contains unlawful, harmful or offensive material.

We can withdraw permission to link at any time by asking you to remove a link.

8. Ideas and feedback

We like hearing about the everyday problems people want solved. Your idea could become something we build. So everyone knows where they stand:

• We don't have to use your idea. We may use it, change it, combine it with other ideas, or leave it.
• By sending an idea or feedback, you give us a free, permanent, worldwide permission to use it in any way, including to build and sell products, without paying you or asking you again. You keep any rights you have in it, and you can still use it yourself.
• We won't pay for ideas unless we have first agreed that with you in writing.
• We may already be working on something similar, or someone else may suggest the same thing. If we release something like your idea, that doesn't mean we took it from you.
• We can't treat ideas sent by email or social media as confidential. Please don't send anything confidential or anything you might want to protect, such as an invention you plan to patent or a detailed business plan.
• We won't publish your name or your message without asking you first.

If you want to keep control of an idea, email us first and ask how to share it. We may agree to sign a confidentiality agreement before you tell us more, but we don't have to.

9. Messages you send us

When you email or message us, you confirm that what you send is accurate to the best of your knowledge, that you have the right to send it, and that it isn't unlawful, abusive or threatening. We'll treat your message in line with our privacy policy. We may stop replying to anyone who sends abusive or threatening messages, and keep a record of them.

10. Reporting security problems

If you believe you've found a security weakness in the site or in one of our apps, please tell us privately at [email protected], or use the contact in our security.txt file. Give us enough detail to reproduce it.

When looking into a problem, please act in good faith: only test what you need to show the problem exists, don't access, change or delete other people's data, don't disrupt the service, and give us a reasonable time to fix it before you tell anyone else. We'll acknowledge your report, keep you updated, and credit you if you'd like. We don't currently offer payment for reports.

This section explains how we prefer to receive reports. It doesn't give anyone permission to break the law.

11. Our apps and other websites

The site describes the apps we make. Each app is a separate service with its own terms of service and privacy policy, which you'll be shown before you use it. Some of our apps may be in beta or not yet released, so what the site says about them may change before they open to everyone.

Where the site links to websites or resources run by other people, including app stores, social media platforms and streaming services, the links are for your information only. We don't control those sites and aren't responsible for their content, availability or how they use your data. A link doesn't mean we endorse them.

12. The information on the site

The content on the site is general information about us and what we make. It isn't professional advice, and you shouldn't rely on it as such. We make reasonable efforts to keep it accurate and up to date, but we don't promise that it's complete, correct or current. Descriptions of unreleased products, release dates and features may change. Please contact us before relying on anything on the site for an important decision.

13. Changes to the site and availability

The site is free. We may update it, change its content, or suspend, withdraw or restrict all or part of it at any time, for business or operational reasons. We'll try to give notice of any major change where we can.

We don't promise that the site, or any content on it, will always be available or uninterrupted. It may be unavailable because of maintenance, faults, or events outside our control, such as a failure at our hosting provider.

14. Viruses and security

We take reasonable care to keep the site secure and free of viruses. The site loads only its own files and uses HTTPS. We can't promise it will never be affected by a security problem, so please use your own up-to-date security software and keep your devices protected.

15. Our responsibility to you

What we never limit. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that the law doesn't allow us to limit or exclude.

If you're a consumer. Nothing in these terms affects your legal rights as a consumer. If we fail to comply with these terms or fail to use reasonable care and skill, we're responsible for loss or damage you suffer that is a foreseeable result. Loss or damage is foreseeable if it's obvious it will happen, or if we and you both knew it might happen when you used the site. We're not responsible for loss or damage that isn't foreseeable. The site is for personal, non-commercial use, so we're not responsible to consumers for any loss of profit, loss of business, business interruption or loss of business opportunity. If something on the site that we supplied damages your device or other digital content because we didn't use reasonable care and skill, we'll either repair the damage or pay you fair compensation.

If you use the site for business. The site is free and general. To the extent the law allows, we exclude all conditions, warranties, representations and other terms that might otherwise be implied into these terms about the site or its content. We won't be liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss or damage arising from your use of, or inability to use, the site, or your reliance on its content. In particular, we won't be liable for loss of profit, sales, business or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, or any indirect or consequential loss.

16. Suspending access

If you break these terms, we may take any action we think is reasonable. That may include blocking your access to the site, blocking messages from you, reporting you to the police, or taking legal action against you, including to recover our costs. If you use the site for business and break these terms, you agree to compensate us for the reasonable costs and losses we suffer as a direct result.

17. Your privacy

Our privacy policy explains what personal data we collect when you use the site, email us or interact with our social media pages, and your rights. In short, the site sets no cookies, has no tracking, and we never sell your data.

18. Complaints and disputes

If you have a complaint about the site, please email [email protected] with "Complaint" in the subject. We'll acknowledge it within 5 working days and aim to resolve it within 30 days. We'll tell you if it will take longer.

If we can't resolve a complaint, you can take it to court (see section 19). We don't currently use an alternative dispute resolution scheme. For complaints about personal data, see the complaints section of our privacy policy.

19. Which law applies

These terms, and any dispute or claim arising out of or in connection with them or the site (including non-contractual disputes), are governed by the law of England and Wales.

If you're a consumer, you can bring a claim in the courts of England and Wales. If you live in Scotland, you can also bring a claim in Scotland, and if you live in Northern Ireland, you can also bring a claim in Northern Ireland. If you live elsewhere, this doesn't take away any protection you have under the laws of the country where you live.

If you use the site for business, the courts of England and Wales have exclusive jurisdiction.

20. Other important terms

• If part of these terms can't be enforced. Each section operates separately. If a court decides any part is unlawful or can't be enforced, the rest stays in full force.
• If we don't act straight away. If we don't insist that you do something you're required to do, or we delay taking action, that doesn't mean you don't have to do it and doesn't stop us acting later.
• Nobody else has rights under these terms. These terms are between you and us. No one else has any right to enforce them under the Contracts (Rights of Third Parties) Act 1999.
• Transfer. We may transfer our rights and obligations under these terms to another organisation, for example if we sell our business. This won't affect your rights.
• Language. These terms are available in English only.

21. Changes to these terms

We may change these terms from time to time, for example to reflect changes to the site or to the law. When we do, we'll update this page and change the date at the top. The terms on this page at the time you use the site are the ones that apply. Please check this page from time to time.

• 2 November 2026. Expanded after a full legal review. Added who can use the site, permitted use, a fuller list of prohibited use, linking, messages, security reporting, viruses, suspension, complaints, business-user terms and general terms.
• 2 November 2026. Rewritten for the new site.
• 28 September 2026. First full version.

22. Contact us

Questions, problems or requests to use our name or content: [email protected]. We usually reply within 2 working days. You can also write to FALLINGHIPPO LIMITED, 71-75 Shelton Street, London, England, WC2H 9JQ, our registered office, though email is quicker.